WN Return Policy

How do I Make an Exchange/Return?

• Items must be unworn, still have packaging and tags on (if applicable)
• Must be within 30 days of date your package was delivered
• Prior to sending an exchange or return back to our facility, please e-mail returns@weldernation.com with the following information to receive a Return Authorization Email (RAE):

 

Name on order:

Email on order:

Date order was placed:

Order #:

Reason for Return:

What Next?

• Once you have received an RAE back from us you can select the shipping company of your choice to ship your exchange/return back to us.

• We will email you a notification upon arrival of your package to us. At that point the exchange/return process will begin.

 

Helpful Hint: 

On the commercial invoice under the category “Purpose of Shipment: put “Repair and Return”. This helps in the shipping process and will help keep your shipping costs down.

 

In Store Purchase:

If you purchased a product in a store that carries Welder Nation apparel, you will have to follow that stores return/exchange policy. We will not accept returns online if you originally purchased it from a retailer.

 

Online Purchase:

If you purchased a product online and wish to EXCHANGE or receive an RETURN for any reason, please follow the requirements below:

 

• A return request must be sent to returns@weldernation.com
• All returns must be reported within 30 days of the delivery date. Returns must be sent within 7 days of receiving the Return Authorization Email from our customer care team.
• Merchandise must be unwashed and unworn
• Hang tags, if included, must be attached and undamaged.
• DO NOT send item back before receiving a reply from Welder Nation
• All garments are subject to inspection
• We do not want your pet hair or last night’s supper on any merchandise you send back to us. Come on, that’s just gross and we obviously can’t re-sell that or grant you an exchange/return.

 

***Customer is responsible for return shipping costs and these are non-refundable*** including shipping duties and other local importation fees. An exception would be if there was an error on our part. ie: we sent you the wrong item/size (see below)

 

FAQ:

What if I received a damaged item?

If you received a damaged item and can provide us a photo of the damage with the hang tag still in place (if applicable) Welder Nation will cover the costs to ship you the replacement.

 

Can I make an exchange?

We can exchange the item for anything of equal or lesser value (from any category) that is still shown as available on our website in your desired size (if lesser, a refund will be issued).

The original and return shipping charges are non-refundable.

 

Can I receive a refund?

Yes, we issue refunds if all of the requirements are met in the instructions listed above, but most importantly you have received an RAE back from us. .

 

Can I reroute or change my shipping address after I placed the order already? 

If the postal service or customer requires a product to be re-routed at any point there will be a $15 standard rerouting fee applied. The exception to this is if you contact us prior to shipment we will try our best to change the address. However, please note we are known to break speed records with how quick we get our orders out the door!

 

Still have questions about Welder Nation returns?

Email us at returns@weldernation.com